– ‘The Ton’ can enjoy decadent dining and gigglesome games in the grand setting of Buxton’s Georgian hotel and spa – With the next instalment of society period drama Bridgerton Series 3 about to drop on 13th June, Buxton Crescent has teamed up with Asmodee to launch a lavish regency afternoon tea with aristocratic […] More
In the restaurant industry, customer service is integral. The way customers are treated and their overall experience can make or break a business, as happy customers often come back and recommend restaurants to family and friends. When it comes to the success of a restaurant, however, customer service may be overlooked in the face of […] More
Retail, hospitality and leisure businesses are charging ahead to install on-site electric vehicle (EV) charge points to decarbonise their commercial fleets and offer charging facilities to the wider public, according to new research, but are battling complex regulations, an inaccessible national grid, and unhelpful planning laws. Some six million commercial vehicles travel up and down […] More
Sommet Education Foundation, set up to offer scholarships for hospitality education to talented individuals from disadvantaged backgrounds and advocate for careers and professions in hospitality, has published new research on the attractiveness of hotel, restaurant and customer experience professions. Here the UK findings are revealed in an article by the Foundation’s Executive Vice-President Anouck Weiss. […] More
Les Roches, a leading institution in hospitality management education, has created the Spark X Foundation, a non-profit organisation that will promote innovation, technology and sustainability to improve both customer and employee experiences. Committed to inclusion, diversity, and a positive and lasting social impact, the Foundation will base its mission on digital culture, sustainable development, acquiring […] More
“ShiftIn’ powered by Spark”, a visionary event dedicated to exploring and testing cutting-edge innovations within the hospitality industry, has been hosted by Les Roches at its campus in Crans-Montana, Switzerland. The event, which took place from 15-17 May, served as a dynamic platform for industry leaders, innovators and students to collaborate on fostering a […] More
“Many businesses still mistakenly believe that they have to make a choice between being sustainable and reducing their business costs,” says Jason Smith, Managing Director of phs Wastekit, which supports businesses with sustainable waste management solutions and equipment. “They don’t understand that by prioritising sustainable waste management processes, they will not only divert waste from […] More
Faced with an under-performing property, hotel owners tend to jump straight to the ‘tactical’ in their response: an ad campaign, a promotion, attending trade fairs, that sort of thing. Many see it as the fun part of the job and it can provide a sugar rush to trading performance. Very often, however, the returns are […] More
Businesses are being warned against using cheap, plastic living walls that could invalidate their building insurance and pose a fire risk. phs Greenleaf says that it is seeing an increasing number of businesses buying low-cost replica living walls online as a way to add more aesthetic appeal to their buildings. However, many of these plastic […] More
Despite the UK’s less-than-perfect reputation when it comes to its food, we have food and drink festivals happening around the country practically every weekend. These festivals offer countless opportunities to try local produce, regional specialities, and delectable cuisine from all around the world – right on our own doorstep. So, here are some of the […] More
Falling business energy market prices could help thousands of cash-strapped hospitality businesses to revive their operation, according to a new report by commercial energy and sustainability consultancy Advantage Utilities. The report indicates that adopting a flexible procurement strategy for business energy could help power a hospitality revival, as gas and power prices return […] More
Tourism and hospitality is one of the world’s most important industries – worth around $9.5 trillion in 2023, according to the World Travel & Tourism Council (WTTC) – and most dynamic, making it a fascinating subject for academics like myself to pursue. At Les Roches, it is our duty to keep our students up to speed with […] More