Hospitality
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in HospitalityGlobal careers in hospitality: how to find the perfect balance
You always make it there You make it anywhere It’s up to you New York, New York! Everyone knows the famous Sinatra song. Maybe you’ve sung it at a karaoke one time. Me? I lived it, right after graduating from Glion Institute of Higher Education. You see, New York was my dream destination for […] More
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Six steps to enhancing guest satisfaction
Guest satisfaction is at the core of the hospitality industry. This is a people-to-people business, so all hotels are aiming to have the highest performance in terms of guest satisfaction. Those who consistently achieve high scores are more likely to generate customer loyalty and benefit from word-of-mouth advertising, which ultimately helps them boost their revenue. I’ve always worked […] More
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The power of a warm welcome: creating memorable hospitality experiences
What we should all remember in the hospitality industry is that we need to put people first. Our primary aim is taking care of customers and fulfilling their needs and expectations. What makes the services we provide memorable is when we are able to personalise them and make customers feel they are being treated exclusively. […] More
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CESSA and Sommet Education form alliance to promote global hospitality education
CESSA University, a private higher education institution located in Mexico City, and Sommet Education, a global leader in hospitality management training, have signed a Memorandum of Understanding (MoU) to expand educational opportunities in the hospitality industry. This MoU will allow CESSA students to carry out academic exchanges at the prestigious institutions of Glion Institute of […] More
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UK hospitality recruitment and retention: how can we achieve genuine change?
Sommet Education Foundation, set up to offer scholarships for hospitality education to talented individuals from disadvantaged backgrounds and advocate for careers and professions in hospitality, has published new research on the attractiveness of hotel, restaurant and customer experience professions. Here the UK findings are revealed in an article by the Foundation’s Executive Vice-President Anouck Weiss. […] More
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Les Roches creates a Foundation to drive research and improvement in the hospitality industry
Les Roches, a leading institution in hospitality management education, has created the Spark X Foundation, a non-profit organisation that will promote innovation, technology and sustainability to improve both customer and employee experiences. Committed to inclusion, diversity, and a positive and lasting social impact, the Foundation will base its mission on digital culture, sustainable development, acquiring […] More
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in Events, HospitalityShiftIn’ Powered by Spark: a convergence of innovation and sustainability in hospitality at Les Roches, Crans-Montana
“ShiftIn’ powered by Spark”, a visionary event dedicated to exploring and testing cutting-edge innovations within the hospitality industry, has been hosted by Les Roches at its campus in Crans-Montana, Switzerland. The event, which took place from 15-17 May, served as a dynamic platform for industry leaders, innovators and students to collaborate on fostering a […] More
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Sommet Education launches Foundation to support hospitality sector employment challenges, as new research on attractiveness of hotel, restaurant and customer experience professions is released
Sommet Education, a leading worldwide player in hospitality education boasting a community of 10,000 students and 60,000 influential alumni worldwide, has launched its Foundation, a significant milestone aimed at supporting employment challenges within the hospitality sector. The Foundation will concentrate on tackling the sector’s employment challenges by focusing on two levers of action: offering scholarships […] More
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in EV, Exhibitions, HospitalityCharge point operator Believ spotlights its tasty offering for businesses at the 2024 Food and Drink Expo
Electric Vehicle (EV) charge point operator (CPO) Believ, will be exhibiting at the 2024 Food and Drink Expo, from the 29 April to 1 May, to showcase how its zero-cost charge point installation solution supports businesses within the retail and hospitality sectors, and what commercial benefits EV infrastructure can deliver. Believ’s end-to-end, fully funded solution […] More
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in Hospitality, ReportsLack of real-time information contributing to poor food and beverages B2B online purchase experience, new report finds
Hokodo, the B2B eCommerce Association, OroCommerce and Greenwood Consulting have released a joint report that explores the habits and e-commerce expectations of business buyers. The report found that 93% of F&B B2B buyers surveyed make their purchases via online platforms. Of this, 69% make over half of all their purchases online and 98% said they […] More
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Revenue management strategies for the hotel industry
Hospitality may be the ‘happiness industry’, but if you are a hotel owner or operator it is a serious business, with staff, suppliers and lenders who must be paid on time, as well as investors/shareholders who must be rewarded. Get the sums badly wrong and you will quickly go out of business. That is why […] More
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V Spark Hackathon at Les Roches to boost entrepreneurship and impact solutions in hospitality and tourism
Les Roches has successfully hosted the fifth edition of the Spark Innovation Hackathon in which 30 undergraduate BBA in Global Hospitality Management and postgraduate students from its Marbella campus have participated. Les Roches, ranked among the world’s top four hospitality management schools worldwide, organised the training in collaboration with Spark partner, WE TANGIBLE, a company […] More