What we should all remember in the hospitality industry is that we need to put people first. Our primary aim is taking care of customers and fulfilling their needs and expectations. What makes the services we provide memorable is when we are able to personalise them and make customers feel they are being treated exclusively. […] More
CESSA University, a private higher education institution located in Mexico City, and Sommet Education, a global leader in hospitality management training, have signed a Memorandum of Understanding (MoU) to expand educational opportunities in the hospitality industry. This MoU will allow CESSA students to carry out academic exchanges at the prestigious institutions of Glion Institute of […] More
Les Roches has launched a new specialist Postgraduate Diploma in Golf Management from its campus in Marbella, a city renowned as a golf mecca. Les Roches Marbella, which opened in 1995, hosts thousands of students from over 100 nationalities annually, seeking comprehensive education to develop the skills needed to lead the hospitality industry including in […] More
Les Roches, one of the world’s leading hospitality schools, has announced its collaboration with UN Tourism for the “Plug and Play” contest, a unique initiative under the UN Tourism Artificial Intelligence Global Startup Competition. This contest seeks to harness the transformative power of AI and deep technologies to enhance sustainable tourism for the benefit of […] More
Since its creation in 1999, École Ducasse has distinguished itself by its avant-garde approach to gastronomy. Under the visionary impetus of its founder, Chef Alain Ducasse, the institution has consistently sought to push the frontiers of the culinary arts. It is now distinguishing itself with the introduction of an unprecedented initiative: the integration of Artificial […] More
One Hundred Shoreditch, East London’s favourite hotel and social hub announces the launch of Kaso, a new rooftop bar and kitchen bringing the best of the East Med to the East End. Opening their doors on Friday 5th July, the new concept will serve as East London’s newest and buzziest hotspot; a destination for Londoners […] More
– ‘The Ton’ can enjoy decadent dining and gigglesome games in the grand setting of Buxton’s Georgian hotel and spa – With the next instalment of society period drama Bridgerton Series 3 about to drop on 13th June, Buxton Crescent has teamed up with Asmodee to launch a lavish regency afternoon tea with aristocratic […] More
In the restaurant industry, customer service is integral. The way customers are treated and their overall experience can make or break a business, as happy customers often come back and recommend restaurants to family and friends. When it comes to the success of a restaurant, however, customer service may be overlooked in the face of […] More
Retail, hospitality and leisure businesses are charging ahead to install on-site electric vehicle (EV) charge points to decarbonise their commercial fleets and offer charging facilities to the wider public, according to new research, but are battling complex regulations, an inaccessible national grid, and unhelpful planning laws. Some six million commercial vehicles travel up and down […] More
Sommet Education Foundation, set up to offer scholarships for hospitality education to talented individuals from disadvantaged backgrounds and advocate for careers and professions in hospitality, has published new research on the attractiveness of hotel, restaurant and customer experience professions. Here the UK findings are revealed in an article by the Foundation’s Executive Vice-President Anouck Weiss. […] More
Les Roches, a leading institution in hospitality management education, has created the Spark X Foundation, a non-profit organisation that will promote innovation, technology and sustainability to improve both customer and employee experiences. Committed to inclusion, diversity, and a positive and lasting social impact, the Foundation will base its mission on digital culture, sustainable development, acquiring […] More
“ShiftIn’ powered by Spark”, a visionary event dedicated to exploring and testing cutting-edge innovations within the hospitality industry, has been hosted by Les Roches at its campus in Crans-Montana, Switzerland. The event, which took place from 15-17 May, served as a dynamic platform for industry leaders, innovators and students to collaborate on fostering a […] More