It’s been a busy year for Aloha by NFS, the leading EPOS software for restaurants, bars and hotels – and 2020 is looking even more positive.
The company has seen existing clients expanding internationally, new clients coming on board and technology partners being selected to add further strength to the Aloha mix.
Here’s just a flavour of some of the big developments in 2019.
Keeping ahead of trends in the hospitality industry is vital in these quick-changing times, and NFS is constantly building on the capabilities of Aloha to meet new demand.
Deliveroo: With home delivery opening up new revenue streams for many restaurants, NFS added integration with Deliveroo to its armoury this year.
Head of Sales Marketing Chris Cartmell says: “Aloha now really streamlines the process of fulfilling home orders for many restaurants.
“When a customer orders via Deliveroo, the Aloha takeout management system displays the order at exactly the right time on a tablet in the kitchen or prints it via the kitchen printer – there’s no need to re-key the order into the system.
“This saves staff time and means the order is prepared swiftly for delivery with the minimum of admin.”
Alexa: Aloha’s new Voice Ordering service harnesses Amazon’s Alexa voice assistant to provide customers with an incredibly effortless link to your restaurant or bar. It works like this:
Customer: “Hey, Alexa – open the app for my favourite eating place.”
Alexa: “Would you like your usual?”
The customer says yes or no, making another selection if necessary, then agrees the delivery or collection time. The order is relayed instantly to the restaurant kitchen and payment is taken automatically.
Como: Aloha is now partnered with this leading customer loyalty program, which helps hospitality businesses keep track of all their customers and know their every move—then motivate them to come back and spend more.
Kitchen CUT: NFS has consolidated its relationship with this unique software that helps chefs designing meals to track potential allergens right down to ingredient level, and also provides a tremendous ability to calculate and cost individual dishes and menus.
Aloha by NFS is used by a wide range of hospitality businesses across the world, including Hawksmoor and Dishoom, who appreciate the way it streamlines operations, controls stock and labour and reduces waste.
But several clients have made some particularly significant moves during 2019 with the help of the more-than-EPOS system. They include:
BrewDog: The incredibly successful UK based craft beer brewing and bar company uses Aloha across its estate – and recently extended it to Australia.
Chris Cartmell says: “BrewDog have successfully opened their DogTap Brisbane, which is a brewery as well as bar, and asked for support from Aloha by NFS.
“We sent all of the technology Down Under, and it’s up and running perfectly for this amazingly ambitious and innovative customer.”
BrewDog have also opened another DogTap in Berlin, and are due to open an Outpost branch in Dublin.
Coyote Ugly: The bar chain has continued to expand across the UK – and will soon be operating as far afield as Cologne in Germany and Singapore, with launches planned.
New clients have also been gaining the benefits of Aloha by NFS all through the year – one of the latest is the M Restaurant group, which has merged with a long-standing Aloha customer, the Argentinian-style steak restaurant group Gaucho.
Aloha is operating in the fine dining sphere, too – in September, chef Ben Tish opened Norma at the Stafford on Charlotte Street in Fitzovia, London, inspired by his travels around the Southern Mediterranean.
9 reasons why hospitality businesses choose Aloha by NFS
- Handheld devices
Servers use handheld devices including tablets and smartphones to take customers’ orders and payments right at tableside, while managers gain an end-to-end view of operations online from their mobile or laptop.
- Speedier service
Serving staff send orders direct to the kitchen, where the POS software integrates with kitchen automation screens or printers so the meal is delivered swiftly. And after the meal, staff can take payment at tableside, splitting bills easily.
- More engaged guests
The technology captures important information about your guests from the minute they book online. This includes info on their preferences – eg vegan food, or a preferred table – so you can create targeted email offers to bring them back again.
- Easier course management
You can split courses to help the kitchen, and make changes such as a starter being chosen as a main course. You can also set the kitchen up so the printer or screen displays the correct information to each station, such as a grill chef.
- Better menu management
With Aloha restaurant management technology, you can manage the display for different times of day so staff don’t have a huge menu to deal with. You display a screen layout appropriate to the job code of the staff member.
- Flexible order management
Aloha provides flexible table maps where you allocate specific orders to specific tables. It allows you to transfer the whole or part of the ticket, and merge or split tables up if guests move.
- Improved control of costs, allergens and waste
Aloha technology gives restaurant owners valuable control over areas ranging from cost reduction to ingredient selection and allergen warnings.
It tracks your most popular menu items, spotting trends and delivering accurate forecast reports. It helps you make good procurement decisions and cuts waste.
- Better cash management
Aloha restaurant POS tracks all transactions in real time so your cash position is always immediately visible.
- Upskilled staff
Aloha is intuitive to use, and staff can be taking orders within a couple of hours so there’s little disruption.
* Learn more about Aloha by NFS at www.nfs-hospitality.com