Hospitality
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Rotana partners with Abu Dhabi Hospitality Academy – Les Roches to cultivate local talent for the UAE hospitality industry
Rotana, one of the leading hotel management companies in the Middle East, Africa, Eastern Europe and Turkey (MENAT), has announced a partnership with Abu Dhabi Hospitality Academy – Les Roches. Dedicated to hospitality education and training, the Academy enrolled its first batch of students for its inaugural intake last month, marking a significant milestone of […] More
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École Ducasse named World’s Best Culinary Training Institution and Europe’s Best Culinary Training Institution for 2024
École Ducasse has been awarded both the World’s Best Culinary Training Institution 2024 and Europe’s Best Culinary Training Institution 2024 by the prestigious World Culinary Awards. It is the second year in a row that the institution has scooped these accolades, affirming its position as a global leader in culinary education, and further cementing its […] More
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The sustainable revolution in hotels
Sustainability, as we know, has become a significant trend that is reshaping the hospitality sector. While making the case for the economic and societal benefits the industry brings, the commercial and regulatory challenges across the ESG spectrum for hotels are now significant. So how can hotel owners, operators and investors respond to these challenges? The […] More
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in Design, HospitalityABDA Design Delivers Stand Out Cocktail Bar Experience for Twelve Ashby
ABDA Design, a leading design consultancy specialising in the hospitality sector, has unveiled its latest project, Twelve Ashby, a sophisticated fine dining cocktail bar in Leicestershire. The design experts at ABDA were tasked by Kang Leisure to create a unique and immersive space that would stand out from other venues in the local area. A […] More
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Hospitality outdoor light warning following boy’s death
Hospitality venues using outdoor lighting are being warned of the electrical dangers, as the mother of a boy who died after touching an unsafe light in a pub beer garden speaks out. phs Compliance, one of the UK’s leading electrical compliance companies, said they are still hearing too many stories about unsafe external lighting as […] More
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Hospitality skills to build the perfect resume
We all know the importance of the resume in terms of ‘selling’ ourselves to prospective employers. A good resume lets a recruiter see we have the skills and experience they are searching for, to carry us through the first filter and into the all-important interview stage. That said, few if any of us can expect […] More
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in HospitalityGlobal careers in hospitality: how to find the perfect balance
You always make it there You make it anywhere It’s up to you New York, New York! Everyone knows the famous Sinatra song. Maybe you’ve sung it at a karaoke one time. Me? I lived it, right after graduating from Glion Institute of Higher Education. You see, New York was my dream destination for […] More
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Six steps to enhancing guest satisfaction
Guest satisfaction is at the core of the hospitality industry. This is a people-to-people business, so all hotels are aiming to have the highest performance in terms of guest satisfaction. Those who consistently achieve high scores are more likely to generate customer loyalty and benefit from word-of-mouth advertising, which ultimately helps them boost their revenue. I’ve always worked […] More
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The power of a warm welcome: creating memorable hospitality experiences
What we should all remember in the hospitality industry is that we need to put people first. Our primary aim is taking care of customers and fulfilling their needs and expectations. What makes the services we provide memorable is when we are able to personalise them and make customers feel they are being treated exclusively. […] More
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CESSA and Sommet Education form alliance to promote global hospitality education
CESSA University, a private higher education institution located in Mexico City, and Sommet Education, a global leader in hospitality management training, have signed a Memorandum of Understanding (MoU) to expand educational opportunities in the hospitality industry. This MoU will allow CESSA students to carry out academic exchanges at the prestigious institutions of Glion Institute of […] More
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UK hospitality recruitment and retention: how can we achieve genuine change?
Sommet Education Foundation, set up to offer scholarships for hospitality education to talented individuals from disadvantaged backgrounds and advocate for careers and professions in hospitality, has published new research on the attractiveness of hotel, restaurant and customer experience professions. Here the UK findings are revealed in an article by the Foundation’s Executive Vice-President Anouck Weiss. […] More
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Les Roches creates a Foundation to drive research and improvement in the hospitality industry
Les Roches, a leading institution in hospitality management education, has created the Spark X Foundation, a non-profit organisation that will promote innovation, technology and sustainability to improve both customer and employee experiences. Committed to inclusion, diversity, and a positive and lasting social impact, the Foundation will base its mission on digital culture, sustainable development, acquiring […] More
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